A Technical Project Manager coordinates workflows and projects for a variety of clients, vendor partners and internal stakeholders. This will involve understanding new software requirements, triaging and troubleshooting issues that arise and then tracking those assignments (among other tasks). This work will be performed for multiple clients.

You will be expected to play a key role by interfacing directly with clients and the clients‚ other vendors, discussing complex software and working with Software Engineers to define and confirm fixes.

Key Responsibilities

  • Ensure projects move along according to schedule, on-time and on-budget

  • Alert stakeholders and internal team of project risks, delays and blockers

  • Act as an escalation point for high-visibility issues within clients and partners

  • Triage, reproduce, document, and suggest resolutions for software issues discovered in the field

  • Advise customer administrators on complex system functionality and best practices

  • Bring your detailed knowledge of systems and techniques into relevant feature discussions

  • Establish and implement project management processes and methodologies to ensure projects are delivered on time, within budget, adhere to high quality standards and meet customer expectations

  • Foster amazing communication and collaboration with vendors and our customers


  • 1+ years of direct technical project management experience

  • 2+ years of software technical support experience or similar

  • Must possess broad knowledge and expertise in the use of project management methodologies and tools, resource management practices and change management techniques.

  • Entry-level project management or SCRUM certification, preferred

  • Amazing communication and organization skills for internal and external audiences

  • Knowledge of SaaS-based systems and common web technologies

  • Openness to working on new things and a level of comfort with occasional ambiguity

  • Strong problem-solving abilities and solutions orientation

  • Technical skills such as creating and running scripts, executing database queries, etc., preferred

  • Experience with WordPress, preferred

Interested? Shoot us an email with your resume to


Haystack is a certified Minority-Owned Business (MBE) that provides reliable software solutions for websites and web-based or mobile applications. Our US-based team’s expertise and customer service is unparalleled, serving small businesses, nonprofits, and enterprise clients across the country.

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